Our Complaints Process
Contact Support
Email us at support@noirdeck.io with full details of your complaint. We aim to respond within 2 business days.
Formal Review
If your complaint is unresolved, request escalation to our complaints team. We will issue a final response within 14 calendar days.
External Resolution
If you remain unsatisfied, you may escalate to the relevant external body (listed below) depending on the nature of your complaint.
External Escalation Bodies
Data Protection / Privacy complaints
Information Commissioner's Office (ICO) — ico.org.uk/make-a-complaint · 0303 123 1113
Age Verification complaints
Ofcom — ofcom.org.uk/complaints
Payment / Financial complaints
Financial Ombudsman Service (if your complaint relates to a payment dispute) — financial-ombudsman.org.uk
Consumer Rights complaints
Citizens Advice — citizensadvice.org.uk · 0800 144 8848